Help Center

Pets R Wise is a communication platform that connects pet owners and premium pet-care service providers. The app uses tailored technology to deliver custom solutions with strict quality standards.

Download Pets R Wise for free from the App Store or Google Play.

Download the app, open it, and complete the registration process. Welcome to the PRW community!

Follow 6 steps: 1) Registration. 2) Service selection. 3) Provider selection. 4) Booking with date/time/address and instructions. 5) Secure payment once accepted. 6) Rate the service.

Pick a service, confirm date/place/instructions/price/terms, complete booking, and pay after provider accepts.

All partners pass a safety quiz and background check; we help you choose the best provider.

Browse partner profiles to see services and reviews from other pet owners.

Go to your profile, scroll down, and tap Legal Terms of Service.

Email support@petsrwise.com requesting removal from the mailing list.

Pets R Wise works on all modern web browsers.

Open the Orders menu and request to cancel your service.

Email support@petsrwise.com or chat with a customer service representative in the app.

Yes, they are background-checked pet-care professionals who pass our strict selection process.

Cancel the service and rebook with updated details.

Yes, if you’re not satisfied we refund fees paid and grant a complimentary service credit.

No. All payments are processed securely through our PCI-compliant provider once your request is accepted.

Yes. Safety and quality are top priorities and all providers are vetted.

PRW is built for a secure, stress-free booking process with carefully selected providers.

On-demand, cashless services; book multiple services at once; best providers; partners list unique services; access to many vets; industry-leading fees.

7+ service types; customizable service with strict standards; peace of mind; premium services with trained staff; we connect you to the best providers.

Register as a pet owner, then tap Become a Partner and complete the form (private or business). Pass the safety quiz and we handle the rest.

Go to your profile, tap Add Services, select services to offer, and set your rates.

5 steps: 1) Registration. 2) Get approved. 3) Take orders. 4) Delivery following job details. 5) Get paid; PRW manages invoicing.

1) Owner selects service. 2) Selects verified provider. 3) Books with terms/price/date/time. 4) Provider accepts/rejects. 5) On acceptance, owner provides payment.

Yes, you can list and update rates anytime.

Profile → Add Service → choose service → update rates.

Individual partners can make up to $3,500/month; business partners can make over $10,000/month.

Endorsement and safety controls; training/manuals; 6.5% fees; free consulting; business growth support; work with an innovative company.

Yes, contact us to learn about our consulting services.

We charge pet owners 7% on top of each booking and collect 13% from each booking fee earned by the provider.

Fees fund support and operations so customers and partners can focus on pets.

You receive a notification and can accept the request.

You have 45 minutes to accept.

PRW handles invoicing; payments for completed orders are sent weekly on Tuesday.

No, all invoicing and payment are managed by PRW.

Weekly on Tuesday for completed bookings.

After each booking, customers can leave a review; view them in the app.

Tap the Profile section in the PRW app.

Go to My Profile → Bank Information.

If you reject or don’t accept promptly, the platform notifies the pet owner to choose another provider.

Canceling an accepted but unpaid booking results in a $5.00 cancellation fee.

Canceling a paid booking results in a $10.00 fee unless you provide a valid reason.

Profile → Add Services → add or remove services, then update rates.

Profile → My Wallet to track earnings and productivity.

You receive a weekly payment for the jobs you’ve completed.